Last updated: August 2026

Refund, Cancellation + Pickup/Drop-Off Policy

Aurora Glow Wellness products are made fresh in small batches. Because our juices and wellness shots are fresh and perishable, please review this policy carefully before placing an order.

Weekly Order Cutoff

Weekly orders close Friday at 12 PM, unless otherwise stated.

Orders placed by the weekly cutoff are prepared during our fresh production window and fulfilled through scheduled pickup, drop-off, partner studio drop-off, pop-up pickup, or local delivery when available.

Order Changes

If you need to make a change to your order, please contact us before the weekly order cutoff.

We will do our best to accommodate changes before production begins, but changes are not guaranteed.

Once production begins, orders may not be changed.

Cancellations

Cancellation requests must be made before the weekly order cutoff.

Because products are made fresh and ingredients are purchased/prepared based on confirmed orders, cancellations after the cutoff may not be eligible for a refund.

Refunds

Due to the fresh and perishable nature of our products, all sales are generally final once production begins.

Refunds may be considered only in limited circumstances, such as:

• An item was unavailable and could not be substituted

• An order error was made by Aurora Glow Wellness

• A product issue was reported promptly after pickup/drop-off

Refund requests are reviewed on a case-by-case basis.

Missed Pickup or Drop-Off

Customers are responsible for picking up orders or being available during the confirmed pickup/drop-off window.

Missed pickups/drop-offs are not eligible for refunds because the products are fresh and perishable.

If something comes up, please contact us as soon as possible. We’ll do our best to help, but we cannot guarantee alternate arrangements.

Local Pickup

Local pickup is available during scheduled pickup windows. Pickup details will be provided when your order is confirmed.

Partner Studio Drop-Offs

Partner studio drop-offs may be available at participating gyms, studios, or wellness spaces. Availability may vary by location, schedule, and order volume.

Pop-Up Pickup

Pop-up pickup may be available at select wellness events, run clubs, markets, and community pop-ups. Details will be shared for each specific event.

Local Delivery

Local delivery may be available when scheduled or offered. Delivery availability may vary by location, date, order volume, and production schedule.

If local delivery is offered, please make sure the delivery location and contact information are accurate at checkout.

Product Storage After Pickup/Drop-Off

Aurora Glow Wellness products should be refrigerated promptly after pickup/drop-off. Keep products refrigerated, shake well, and enjoy cold.

Once an order has been picked up, delivered, or dropped off, the customer is responsible for proper storage and handling.

Questions

For order questions, changes, or pickup/drop-off concerns, contact:

Aurora Glow Wellness
Email: auroraglowwellness@gmail.com